-Fit the specifications and measurements listed. If you ordered a large with a bust size of 38" and you get something that won't fit over a 36" bust, I'll replace it.
-Stay together (i.e. in one piece. If a topper or a bead falls off, I'll take care of you, I promise).
All claims must be accompanied by photo evidence. If an item is broken, show me the broken item. If it doesn't fit I will need to double check the order form, and I will need a photo or scan of the card attached to the item to prove it does not match the order form. If the card matches the order form, I'll need a photo of it on the person intended to wear it, or at least one arm/leg/foot attempting to put it on, as well as a photo of bust/foot measurements. I am not responsible if you order a size that is way too small for you.
All claims can take up to two weeks to have a final reply. This is to provide enough time for me to check for any doctoring of the photos, and for correspondence to finish via mail. I'm not sure yet how refunds are handled with eCrater so please be patient for now. I promise I'm not trying to steal your monies. I'm just still learning.